Frequently Asked Questions

Do you have questions? Check out frequently asked questions and answers below.

  • What is an Open Access Network?
    • The term "Open Access Network" describes a network that allows multiple service providers to provide services to the end user or customer in the specific network. This presents options for the customer in choosing from several connected service providers based on services they offer, the technical standard, and price. An Open Access Network promotes competition between connected service providers benefiting the customer by improved service levels and competitive pricing.
  • Which providers sell their services in your network?
    • You will find the service providers that sell services in the open access network by clicking on "Contact" in the main menu.
  • What prices and terms of agreements are there in your network?
    • Prices and terms are determined by each service provider. More information is available by clicking the package name link within each service offering.
  • I have problems with my subscription/my connection. What should I do?
    • You should contact your service provider if you are experiencing problems with your subscription or connection. To better identify the problem, please consider the following questions:
      1. Have you connected your network cable directly into the data socket? Or, are you using a router or another kind of wireless connection? If so, do you experience the same problem if you connect a network cable directly to the data socket?
      2. Have you tried to change your network cable?
      3. Do you experience the problem at a particular time of day or throughout the day?

      Providing as much information as possible to your service provider will help in resolving issues quickly. After investigating the issue, your service provider will contact KPUD if necessary.
  • What cable should I use when I connect my computer to the data socket?
    • You should use a "straight-through" network cable (TP-cable) with a RJ-45 connector when you connect your computer to the data socket. If you are uncertain which cable you have, please contact your service provider.